Your privacy matters to us. This Privacy Policy explains exactly what personal information sona11 collects from players in Bangladesh, how that data is used, who it is shared with, how long it is retained, and what rights you hold as a data subject.
These six principles summarise our approach to data privacy. They do not replace the full policy text below — please read the complete document for all details.
sona11 collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively or for purposes unrelated to the sona11 platform.
sona11 does not sell, rent, or otherwise transfer your personal information to third parties for their independent marketing purposes. Any third party that receives your data does so strictly to fulfil a function on sona11's behalf — for example, payment processing or identity verification.
All data transmitted between your device and sona11 is protected by 256-bit SSL encryption. Account data at rest is stored on access-controlled servers with regular security audits. Our security posture is reviewed continuously to protect against evolving threats.
As a sona11 player you have the right to access the personal data we hold about you, request corrections, request deletion where no legal obligation requires retention, and withdraw consent for optional processing. To exercise any of these rights, contact our support team at [email protected].
sona11 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. Account data is typically retained for a period of five years following account closure to satisfy anti-money-laundering record-keeping requirements.
sona11 uses cookies and similar tracking technologies solely to maintain your session, remember your preferences, analyse aggregate platform usage, and deliver relevant promotions. We do not use cookies to build cross-site behavioural profiles or share cookie data with advertising networks.
By registering an account on sona11.club, depositing funds, or otherwise using the sona11 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to any part of this policy, you must discontinue use of the platform.
This Privacy Policy ("Policy") describes how sona11 ("the Platform", "we", "us", "our") collects, uses, discloses, retains, and protects the personal information of individuals ("Player", "you", "your") who access or use the services available at sona11.club. The Platform is operated as an online gaming destination targeting players in Bangladesh, and this Policy is written in English in accordance with our site-wide language standard.
This Policy applies to all personal data collected through the sona11 website, mobile-optimised interface, customer support channels, and any other touchpoint through which a player interacts with the sona11 brand. It should be read together with our Terms & Conditions, which govern the overall use of the Platform.
We are committed to handling your personal data with transparency, integrity, and care. This document is intended to give you a clear and complete picture of our data practices so you can make informed decisions about your use of sona11.
For the purposes of this Privacy Policy, sona11 acts as the data controller in respect of personal data collected from players using the sona11.club platform. As data controller, sona11 determines the purposes and means of processing personal data received through the Platform.
All data-related enquiries, access requests, and complaints should be directed to our support team. Contact details are provided in Section 15 of this Policy.
sona11 collects personal data in the following categories, depending on how you interact with the Platform:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Registration form; KYC verification |
| Contact Data | Mobile phone number, email address, city of residence | Registration form; account settings |
| Financial Data | bKash / Nagad / Rocket / bank account numbers, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic collection via server logs and cookies |
| Usage Data | Games played, bets placed, features accessed, pages visited | Automatic collection via platform analytics |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Direct submission by the player |
| Preference Data | Responsible gaming limits, marketing consent status, language settings | Account settings; consent forms |
We do not intentionally collect special categories of sensitive personal data (such as health information, biometric data, religious beliefs, or political opinions) unless specifically required to fulfil a responsible gaming obligation — for example, recording a self-exclusion request.
sona11 uses the personal data we collect for the following purposes:
sona11 processes your personal data on one or more of the following legal grounds:
sona11 does not sell your personal data to third parties. Data is shared with the categories of recipients listed below only to the extent necessary to deliver and operate the sona11 platform.
Your personal data may be disclosed to the following categories of recipients:
All third-party service providers who process personal data on sona11's behalf are required to do so in accordance with applicable data protection standards and under binding data processing agreements that prohibit them from using your data for their own independent purposes.
Some of the third-party service providers used by sona11 — including certain game studios and IT infrastructure providers — operate outside of Bangladesh. As a result, your personal data may be transferred to and processed in countries other than Bangladesh.
Where such international transfers occur, sona11 takes reasonable steps to ensure that your data is afforded an equivalent level of protection to that which it receives in Bangladesh. This includes requiring contractual data protection obligations of any overseas service provider that handles sona11 player data.
By using the sona11 platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
sona11 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any overriding legal obligation. Our standard retention periods are as follows:
When personal data is no longer required, sona11 will delete or anonymise it securely. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until deletion can be completed.
sona11.club uses cookies and similar technologies (such as local storage and session tokens) to operate core platform functions and to improve your experience. Cookies are small text files placed on your device when you visit the site.
We use the following categories of cookies:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent the platform from functioning correctly. Disabling other cookie categories will not affect your ability to access the core sona11 services but may reduce the personalisation of your experience.
As a player whose personal data is processed by sona11, you hold the following rights in respect of that data:
To exercise any of the above rights, please submit a written request to our support team at . We will acknowledge your request within 48 hours and aim to provide a full response within 30 calendar days. In complex cases we may extend this period by a further 30 days, with notice to you.
18+ Only: The sona11 platform is strictly intended for adults aged 18 years and above. sona11 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data to the Platform, we will immediately suspend the relevant account and delete the associated data.
If you are a parent or guardian and believe that a minor in your care has registered an account or submitted personal information to sona11, please contact our support team immediately at . We will investigate and take appropriate action as a matter of priority.
sona11 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While sona11 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, sona11 will notify affected players and take immediate remedial action.
You also have an important role in keeping your account secure. You should use a strong, unique password for your sona11 Login, never share your credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.
The sona11 platform may contain references to third-party game studios, payment providers, or other services. Where such references include links (for example, to a payment provider's own website), please be aware that sona11 does not control those third-party websites and is not responsible for their privacy practices.
This Privacy Policy applies solely to data collected by sona11 through the sona11.club platform. We recommend that you review the privacy policies of any third-party services you access in connection with your use of sona11.
sona11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will publish the revised Policy on this page with an updated "Last Updated" date. Where practical, we will notify registered players via their registered mobile number or email address.
Your continued use of the sona11 platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by sona11, please contact our support team. All privacy-related correspondence is handled with strict confidentiality.
Support Email (plain text — not a clickable link):
When submitting a data rights request, please use the subject line "Data Privacy Request — [Your Username]" and include your registered mobile number and a brief description of your request. sona11 will acknowledge receipt within 48 hours and provide a full response within 30 calendar days.
For questions about responsible gaming, account management, or general platform queries, please visit our FAQ page or review our Responsible Gaming policy.
With your privacy protected by industry-standard encryption and a transparent data policy, you can focus on enjoying everything sona11 has to offer — from live cricket betting and premium slots to a world-class live casino experience.