At sona11, entertainment and player safety go hand in hand. We provide every Bangladeshi player with the tools, information, and direct support needed to keep gaming a fun, controlled, and positive experience — not a source of harm.
Responsible gaming is not a checkbox for sona11 — it is a core operating principle. The six commitments below reflect how we design, operate, and support a safer gaming environment for every player in Bangladesh.
Every new sona11 account undergoes age verification during registration. Players suspected of being under 18 are immediately suspended pending identity document review. Underage gambling is a zero-tolerance matter on the sona11 platform — no exceptions, no grey areas.
Set a personal daily, weekly, or monthly cap on how much you deposit into your sona11 account. Once a limit is active, it cannot be increased instantly — any upward revision requires a mandatory 24-hour cooling period, giving you time to reconsider. Lowering a limit takes effect immediately.
In addition to deposit limits, sona11 lets you set a net loss cap over any defined period. When your cumulative losses reach the limit you have chosen, further wagering is paused until the period resets or you contact support to discuss your options under our responsible gaming policy.
It is easy to lose track of time while playing. sona11 lets you set personalised session duration alerts — you choose the interval, and we send a notification when your playing time reaches that threshold. This simple tool helps maintain awareness and encourages healthy session habits.
Need a break? Activate a cooling-off period of 24 hours up to 90 days directly from your sona11 account dashboard. During a cooling-off period your account is temporarily suspended — you cannot log in, deposit, or place bets. The break takes effect immediately upon activation.
If you feel that gambling is causing serious harm, sona11 offers permanent self-exclusion. Once activated, your account is closed and you are removed from all sona11 marketing lists indefinitely. Reinstatement requires a formal review by our compliance team and is never automatic.
Problem gambling can develop gradually and is often difficult to recognise from the inside. Being aware of the warning signs is the first step toward seeking help and regaining control.
Placing increasingly large bets in an attempt to recover money you have already lost — even when you know the odds have not changed in your favour.
Concealing the amount of time or money you spend gambling from family, friends, or colleagues — or feeling shame or guilt about your gaming behaviour.
Using money set aside for rent, food, utilities, or family expenses to fund gambling activity — or borrowing money specifically to place bets.
Repeatedly trying to cut back or stop gambling but finding yourself unable to do so, even when the consequences are clearly causing distress in your daily life.
Recognising a problem is a sign of strength, not weakness. sona11's support team is available around the clock to assist you in activating any responsible gaming tool, including immediate self-exclusion. You do not need to wait for a crisis to ask for help. Reach us at — our team responds promptly and with complete confidentiality.
Every sona11 player has direct access to a full suite of responsible gaming controls from within their account dashboard. No need to contact support to activate limits — you are in control at all times.
All tools are available immediately after your sona11 Login. Limit reductions and self-exclusion requests are processed instantly. Limit increases require a 24-hour review period to protect against impulsive decisions made during a losing streak.
If you are unable to access your account to activate a responsible gaming tool, contact our support team directly at and we will apply the restriction on your behalf immediately.
Cap your total deposits over a daily, weekly, or monthly rolling period. Choose any amount in Bangladeshi Taka (৳) that suits your personal budget. The limit applies across all payment methods including bKash, Nagad, and Rocket.
Define the maximum net loss you are comfortable with over any period. Once the threshold is reached, your account is paused for wagering until the period expires, preventing the impulse to keep chasing losses.
Set a maximum session duration. When you reach your chosen limit — for example, 60 minutes of active play — sona11 will notify you and, if configured, automatically log you out to encourage a break.
Take a structured short-term break of 1 day, 7 days, 30 days, or 90 days. Your account is suspended immediately — no deposits, no bets, no logins until the cooling period you chose has fully elapsed.
Choose a longer-term exclusion period of 6 months, 1 year, or permanent closure. During exclusion, your account is frozen and you are removed from all promotional communications. Permanent exclusion cannot be reversed without a formal compliance review.
Withdraw consent for bonus offers, promotional SMS, and email campaigns at any time from your account settings. Players who have activated any form of exclusion are automatically removed from all marketing activity.
Honest answers to these questions can help you assess whether your relationship with gambling remains healthy. If you answer "yes" to two or more questions, we encourage you to contact our support team.
This self-assessment is provided for informational purposes. It is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please seek professional guidance from a qualified counsellor.
Have you ever spent more money on gambling than you originally planned when you started a session?
Do you find yourself thinking about gambling frequently during the day, even when you are not playing?
Have you ever borrowed money, sold possessions, or taken on debt specifically to fund your gambling activity?
Have you missed work, educational commitments, or important family events because of time spent gambling?
Do you feel restless, irritable, or anxious when you try to reduce the amount you gamble or stop altogether?
Have you ever tried to win back money you lost by gambling more — and found that this made your losses worse?
Have you hidden your gambling activity or its financial consequences from the people you are close to?
Do you use gambling as a way to escape stress, anxiety, loneliness, or other difficult emotions in your daily life?
The sona11 platform is strictly for adults aged 18 years and above. This is not a recommendation — it is an absolute requirement enforced at every stage of the account lifecycle.
All new sona11 registrations require date-of-birth submission. Accounts flagged for suspected underage access are immediately suspended and referred to our KYC team for identity document verification before any gaming activity is permitted.
If you share a device with younger family members, we strongly recommend enabling device-level parental controls or using a password manager to secure your sona11 Login credentials. Never leave your account logged in on a shared device.
If you believe a minor has gained access to a sona11 account — whether your own or another — contact our support team immediately at . We will investigate and act without delay. Protecting children is everyone's responsibility.
Asking for help with a gambling problem takes courage, and it is always the right decision. sona11's dedicated responsible gaming support team is available around the clock to listen, advise, and take immediate action on your account — whether that means setting a limit, activating a cooling-off period, or processing a permanent self-exclusion request.
All responsible gaming conversations are handled with complete confidentiality. We will never share the details of your enquiry with third parties and we will never use your request against you in any commercial context.
To speak with a sona11 responsible gaming advisor, send an email to with the subject line "Responsible Gaming Request". We aim to respond within one hour, 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Our responsible gaming team can assist you with any of the following actions — all processed promptly and without judgement:
Support Email:
sona11 is built for entertainment. When you play within your means, set your own limits, and treat gaming as leisure rather than income, it stays enjoyable. Explore our platform confidently — knowing that your safety tools are always one tap away.